Module I — Intergenerational Communication in European SMEs covers the theoretical and cultural background of how different generations (Baby Boomers, Gen X, Millennials, Gen Z) communicate in the workplace, the EU and national legal frameworks governing age equality at work, the specific communication dynamics in Belgian and Greek SMEs, and practical implementation strategies for cross-generational communication

Module II-  addresses the knowledge transfer dimension, specifically how intergenerational mentoring and skills exchange work in practice within SMEs.

Together, the modules provide the foundational knowledge base that enables participants to make meaningful use of all other project outputs — the Skills Matrix, the Learning Methodologies guide, the SME Implementation Guide, and the Mentoring Techniques Guide.

These templates are essential because knowledge transfer — especially tacit/informal knowledge — is easily lost without structure. InterGen emphasizes that the process must be bidirectional: both generations learn from and share knowledge with each other.

Where It Is Used in InterGen

Knowledge Transfer Templates are used primarily in three contexts:

1. Traditional Mentoring Where experienced employees transfer knowledge to younger ones — the template ensures the process is systematic, well-paced, and properly documented.

2. Interactive Workshops The Activity Structure Template is used to organize sessions into phases (Opening 15′ → Core Learning 30′ → Group Discussion 20′ → Reflection 10′), each with clear purposes and expected outcomes.

3. Reverse Mentoring Sessions Where younger employees transfer digital skills to older colleagues, using templates that cover tutorial guides, integration templates, and action planning tools.

Why Our Infographics Matter — And Why You Should Download Them!

In today’s multigenerational workplaces, complex ideas need to travel fast and land clearly — across four generations, multiple roles, and different levels of digital familiarity. That’s exactly where the InterGen infographics come in.

Whether you’re an SME owner trying to make sense of your workforce’s skill landscape, an HR professional designing targeted training, a trainer or facilitator looking for shared language with your participants, or an employee — young or experienced — wanting to understand your place in the bigger picture, our visual resources were built with you in mind.

🎯 For employees across all generations — see yourself in the bigger picture and understand how your strengths contribute.

🎯 For policymakers & stakeholders — access evidence-aligned resources supporting the European Skills Agenda..

Download the full bundle of InterGen creative infographics — free, ready to use

InterGen’s intergenerational communication framework is built on one core insight: understanding how each generation communicates is not a soft skill — it is a strategic advantage.

Rooted in Communication Accommodation Theory (CAT), our approach helps individuals and organisations recognise the natural tendency to adapt — or fail to adapt — communication style to the person across the table. Younger employees may default to instant messaging and informal exchanges. Experienced colleagues may prefer structured face-to-face conversations or formal correspondence. Neither is wrong. Both need to be understood.

The Result: A Workplace Where Generations Work With Each Other

When people across generations understand one another’s communication preferences, something shifts. Knowledge flows more naturally between experienced and newer employees. Reverse mentoring works. Cross-generational teams become more than the sum of their parts.

The InterGen Communication Guides are a series of four practical, ready-to-use handbooks developed as part of the InterGen Communication Toolkit under the Erasmus+ KA210 programme. Each guide addresses a specific theme that is critical for making intergenerational teamwork succeed in small and medium-sized enterprises.

Download Your Free Guides

All four guides are available for free download. Each one stands alone, so you can start with the topic most relevant to your current challenge.

What Will You Get from Each Guide?

Every guide in the series is built around the same practical structure:

• A clear explanation of why the topic matters specifically for multi-generational SME teams
• Step-by-step frameworks and timelines you can implement immediately
• Selection criteria and matching tools to set up the right dynamics from the start
• Session structures and templates — ready to print, fill in, and use
• Cross-generational communication tips adapted to each generation’s preferences
• Measurement tools so you can track progress and demonstrate results

These guides are designed for anyone who leads, manages, or works within a multi-generational team in an SME — no prior expertise required. They are equally useful for:

• Business owners and managers looking for practical tools to improve team cohesion
• HR professionals building structured programmes for knowledge transfer and retention
• Team leaders who want to communicate more effectively with colleagues of different generations
• Adult educators and trainers supporting workplace learning in SME environments